Refund policy

30-Day Return Policy

We want you to be happy with your purchase. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase may be required.

Starting a Return

Before returning any product, please contact us at supportcaprockfinds@gmail.com with your order number and reason for the return.

Do not send products back to the address shown on your shipping package without contacting us first. Returns must be approved and return instructions will be provided. Items returned without authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible. Please include your order number and photos or video showing the issue so we can evaluate it and provide an appropriate resolution.

Return Shipping

For returns due to a change of mind, incorrect size/model selection, or other reasons not caused by an error or defect, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, we will review the issue and provide instructions regarding replacement, refund, or return shipping when applicable.

Exceptions

Certain items may not be eligible for return, including gift cards, personalized products, and items marked final sale. Please contact us if you have questions about a specific item.

Exchanges

If you would like a different product or variation, contact us first. Depending on the circumstances, we may arrange an exchange or ask you to return the original item and place a new order.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Original shipping charges are generally non-refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.

Order Cancellations

Orders begin processing shortly after they are placed. Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation once an order has entered processing or shipped.

This policy does not limit any rights you may have under applicable consumer protection laws.